Frequently asked questions?

What does (or similar ) mean when we book a car class?

Most cars available on our website are guaranteed the specific make, model and year of manufacture. In cases where a particular car is not guaranteed, we offer similar cars in the same class. This means that the class offers several cars of different models and brands, but with the same parameters (number of doors, gearbox, etc.).

How can I make an online reservation for a rental starting in less than 24 hours?

We recommend you book at least 7 days before the rental date. If you wish to make a reservation from today for tomorrow (in less than 24 hours) please call 00359 894 90 30 30 / 00359 893 90 30 30 

Can I make a reservation by phone?

Dialing our phone number 00359 894 90 30 30 , you will be able to book a car in case the rental starts in less than 24h. Generally, a booking by phone is acceptable in all cases, but we strongly recommend making your reservation through the company’s site or writing an e-mail to. 

The vignette - Is the toll included in the price?

The price includes a vignette - toll for the territory of the Republic of Bulgaria. When requested to go abroad, all tolls are paid by the client.

Do I need to make a prepayment to book a car online?

When you make a reservation through our site, you can choose one of 2 options: partial or full prepayment. We guarantee you the reservation of the desired car only if you make a prepayment. If you do not make an advance payment, you are not guaranteed the car you want.

Is there mileage limitation ?

There is no limited mileage, both for driving in the country and abroad .

Is it allowed to rent a car holding foreing licence ?

It is allowed to rent a car and to drive with foreign driving license. The license must be valid for the whole rental period.

Is it allowed to drive abboard ? Is there any conditions ?

Travelling abroad is allowed on prior request or upon booking. Driving to any country is permitted without restrictions. The charge to visit neighboring country is €50. For each next country the additional fee is €50, but the total is not higher than €150 for the entire rental.

Are there any additional rental fees ?

There are no “Hidden fees” in TAKE A CAR . You are completely informed about the final price, upon your booking. The costs of the additional equipment and extras are presented in our rental terms “Optional equipment”

It is possible the place of delivery and collection are different ?

If within Sofia city limits, the address of returning is different than this of initial rental, the service is free of charge. Returning to a city other than the one of rental is "One-way rental" and is only available if one of the cities is Sofia and the minimum rental period is 3 days. Depending on the distance an additional fee will be charged. The fee is calculated automatically upon the booking. Example: rental in Sofia, returning in Varna, additional fee is € 85; rental in Plovdiv, returning in Sofia, additional fee is € 35; rental in Plovdiv, returning in Varna - not available; (For more information, please check our Terms and conditions)

When is my credit card deposit unblocked?

On the day you receive the car, the deposit amount is blocked /authorized/ on your debit/credit card, and then it is unblocked /cancellation of the authorization/ as soon as the car is checked on its return.
Upon receipt of a notice of authorization cancellation, Take A Car has no claim to the amount. In case you have any questions, you should contact your servicing bank.

Is fuel payable or included in the price?

The vehicle is provided with a full tank and must be returned full. When returning with missing fuel, the customer pays for the missing fuel as well as an administration fee, unless there is a paid in advance "Prepaid fuel" fee. We recommend that you mainly use petrol stations from established chains such as OMV, Shell, Petrol and LUKOIL.

Do you offer delivery to a hotel/address?

Take a Car offers deliveries to any hotel or address in Bulgaria, upon prior request and for an additional fee. A delivery fee may apply and is calculated automatically during the booking process

What are the working hours of Take A Car offices?

Office Working Hours: Monday – Friday 8:30 am – 6:30 pm, Saturday 9:00 am – 2:30 pm, Sunday – day off. By appointment or by phone call on the “24-hour telephone”, you can rent / return a car 7 days a week, 24 hours a day. The Renter will be charged of € 12 applies for the rental or return of a car in the interval 21:00 – 07:00.

Is there a minimum age to rent a car?

The minimum age is 21 years, the driver must have a license of at least 1 year. Renters who are between 21 and 23 years old pay a "Young Driver" fee and a double deposit. Restrictions may apply.

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